Extend Reach. Enhance Choice. Collaborate Like Never Before.
WAVE 5000 enables full interoperability between different radio systems and extends the reach of these systems, using any combination of broadband networks and devices.
PREMIER SERVICES FOR WAVE5000
Maximize Performance and Reduce Risk
Maximize Performance and Reduce Risk
Gain the full benefit of PTT without the upkeep and resources required to support your own PTT application. Through a monthly subscription, your team will be able to interoperate with others inside and outside of your LMR communication environment using the fully-encrypted WAVE client applications.
Our experienced managed services staff will become fully accountable for managing your WAVE 5000 PTT application and system, addressing its evolving technological requirements and ensuring availability. Motorola Solutions will have complete ownership of the PTT system installed on your premises and be fully responsible for guaranteed performance and assured outcomes 24x7x365, enabling your staff to focus on core tasks and objectives.
With WAVE 5000 you can experience game-changing functionality that lets you build and operate secure, highly-scalable solutions for today’s most demanding communications environments:
Extend Radio to Broadband
Extend workforce communications beyond radio to include modern devices and broadband networks for seamless communications in any location.
Deploy Broadband PTT
Secure, ‘over-the-top’ PTT connecting smart devices over 3/4G LTE and WiFi networks delivers greater choice and flexibility when choosing a non-radio, carrier-independent communications solution.
Connect Radio to Radio
Connect multiple, disparate two-way radio systems and remove barriers to communication interoperability and workforce collaboration.
Premier Services for WAVE 5000 is a managed PTT service that enables your users to connect and collaborate on their devices. It gives you the flexibility to scale, deploy and support your organization’s PTT needs efficiently and effectively as they evolve, with access to the latest security updates, software releases and capabilities at significantly lower IT costs.
We will own the WAVE server installed on your premises and be fully accountable for the day-to-day management of your application and its system components. Working with you, we will define measurable Service Level Agreements (SLAs) using Key Performance Indicators (KPIs), so you can rest assured your performance expectations will be achieved.
A comprehensive suite of services derived from best practices for minimizing system interruptions and outages are applied to keep your WAVE 5000 PTT application operating at peak performance. They are:
End-to-end management of PTT-related application events and system issues via a single point of contact.
Uncompromised problem management using standardized processes to ensure services delivered are consistent with your established KPIs and SLAs.
End user tech support is offered 8x5x5 help troubleshoot and resolve WAVE mobile- and web-client application-related problems, plus 24x7x365 support to address all WAVE 5000 system infrastructure issues.
Talk group management to ensure end users are associated with the appropriate talk group on your WAVE system.
Access management to assign authorized end users rights to application features and functionalities by identified roles.
Software updates to protect your WAVE 5000 system from known security vulnerabilities, improve overall PTT communication performance, as well as provide your end-users with improved capabilities and the latest features.
Dedicated technologists proactively monitoring for WAVE 5000-related application events and system issues.
Preventive maintenance by certified technicians to preserve reliability and original manufacturer’s specifications.
Hardware repair for all WAVE 5000 system components by factory-trained and certified technicians.